One-time exchange: Each order is eligible for a single exchange only.
Condition of item: The item must be unused, in its original condition, and returned in the original packaging with the purchase receipt.
Return window: Valid for 7 days after delivery (Singapore customers only).
Fees: Administrative and shipping charges may apply if free shipping was provided for the original order.
Customer responsibility: Customers are responsible for the cost of return shipping.
Exclusions:
Discounted, promotional, or sale items are not eligible for exchange or refund.
Earrings are excluded due to hygiene reasons.
📩 To raise a return or exchange request, please email us at sales@perfetto.com.sg.
How to Exchange
Contact us: Email us immediately at sales@perfetto.com.sg. We will provide you with the return shipping address.
Return shipping: You are responsible for the shipment. If the item is lost or damaged in transit, you will bear the responsibility and associated costs.
Notification: Once we receive your item, you will be notified by email.
Inspection: We will inspect the item immediately and inform you if your exchange is approved or rejected.
Store credits: Approved exchanges will be issued in the form of store credits, which can be used to purchase other items from our website.
No cash refunds: Exchanges are strictly provided as store credits only.
Exclusions:
Exchange will not be provided if the item is
*Not in its original condition
*Damaged or missing parts (not due to our error)
*Returned more than 7 days after delivery